What to Expect During your First Visit
We’ve provided a list of frequently asked questions below to help you prepare for your visit to Animal Eye Care. If you have any additional questions, feel free to contact one of our offices.
Q: How can I prepare for my pet’s appointment?
A: 1 - Please bring all of your pet’s current eye medications, and a list of any current medications they are taking for other medical conditions. This helps our ophthalmologists treat your pet’s eye condition appropriately, and avoids us prescribing medications that you may already have. Bringing heartworm and flea/tick preventatives is not necessary.
2 - We would very much appreciate that all pets be on a leash or in a carrier. This helps assure the safety of your pet, our staff, and other pets waiting for their appointment.
3 - We certainly understand that some pets are nervous, fearful, and/or protective of you when visiting the veterinarian. If you feel your pet may express aggression towards our doctors, staff, or other pets, please notify us when you arrive. We would never hold your pet’s behavior against you or them, and are committed to helping them no matter the circumstances. Notifying us of potential aggressive behavior ahead of time helps us assure your pet’s visit is as safe and stress free as possible.
Q: Will I need to bring or fill out paperwork for my pet’s appointment?
A: We do require that all new patients fill out an information form so that we can enter relevant information into our computer system. We ask you to arrive with your pet 15 minutes prior to your initial appointment, so that you have plenty of time to fill out the necessary paperwork. Paperwork can be filled out prior to your appointment by clicking here to download our new client information sheet.
Q: Will my pet be taken to the back for an examination without me being present?
A: No. After information has been entered into our computer system, a nurse will escort you and your pet to an examination room. Once in the room, the nurse will take a brief history regarding the reason for your visit, and will take pictures of your pet's eyes for our medical records. Shortly afterwards an ophthalmologist will enter the room, ask you a few questions, and begin their examination.
Q: Will additional testing be performed on my pet before I see the doctor?
A: Our ophthalmologists may ask the nurse to perform routine testing prior to entering the room. This helps aid in the diagnosis of your pet’s eye condition. Routine testing is non-invasive and non-painful. Any recommended non-routine testing will be discussed with you in advance.
Testing is additional to your exam fee. Feel free to ask one of our staff about the cost of testing. If you’re not comfortable with testing prior to the your pet's examining, please let our staff know and testing will be performed during/after the doctor’s examination pending discussion.
Q: What if I am late for my appointment? Will I still be seen?
A: We understand that life can be unpredictable, and that finding a new doctor’s office for the first time can be challenging. If circumstances arise that cause you to be late for your appointment, we will make every effort to still examine your pet, however this may require an extended waiting period before an exam room becomes available. Depending on the timing of your arrival, and the daily schedule, we may need to reschedule your appointment. If you are running late, please call our office. Advanced notice will help us be able to accommodate you as best as possible.